Essay on Analysis of Nonverbal Cues In The Workplace

To be successful in business, one must be able to perceive and use nonverbal cues to one’s advantage. It has been noted by communication experts that when two people have face-to-face communication only a small percentage of the message is delivered through the words they use. The majority of the message is understood and received through nonverbal communication behaviors. These behaviors include gestures, postures, facial expressions, and even clothing; all of which can interfere with the verbal messages that a person is trying to deliver. Although, the importance of nonverbal cues has not been examined extensively in the workplace, it makes sense that they would have a strong impact on any communication both in and out of the realm†¦show more content†¦Eye contact has long been a sign of a man’s good word. The customer would feel important, would feel that his or her time was being valued and that he or she had the full attention of the sales agent. Whe n all of these feelings are put together, there is a good probability that a sale will be made and a satisfied customer will leave with a feeling of good customer service by the sales agent. Posture Posture plays another important role in the workplace as a nonverbal cue. Besides the obvious sloppy, lazy image that poor posture can give off, it also demonstrates one’s confidence or lack thereof. When an individual is standing in a hunched over droopy posture, a vibe is felt by others that the person is either unhappy or insecure. Neither of those qualities makes for a successful person in a business workplace. Additionally, posture holds differently levels of importance in international business dealings as it can be a sign of disrespect and be rather offensive to people of other cultures. Take for instance having your hands in your pockets, this is seen as disrespectful in Turkey (Tidwell). Sitting with your legs crossed is offensive in Ghana and Turkey, while sitting in a way that shoes the soles of your feet is offensive in Thailand and Saudi Arabia (Tidwell). So posture is a highly important nonverbal cue that can have serious implications ifShow MoreRelatedCom munication Is A Fundamental Element Of Any Organization1849 Words   |  8 PagesCommunication in any workplace is a vital skill. In many career fields it is a necessary trait and if done well, can excel a person s carer towards new heights. I have found that communication is a fundamental element of any organization. With communication we are able to achieve our current goals, while planning accordingly for our future goals. This all aligns with a company s overall mission. I have found this to be true when interviewing Chris Coomer a analytics manager from 22Squared. 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